Hi! I recently bought the latest generation of the Amazon Kindle Paperwhite. Overall, it was a great purchase. However, I encountered an annoying issue with my wifi password. The Kindle shows “Incorrect password”. I have two Wi-Fi networks operating on frequencies 2.4GHz and 5GHz, and the problem occurred with both.
I was 100% sure my wifi password was correct, so I tried pairing my Kindle via Bluetooth using my smartphone. However, the Kindle app didn’t allow me to proceed—the Next button stayed inactive when I entered my password. Strangely, the button became active when I typed a shorter or longer password.
What I tried to fix that problem:
- I factory reset the Kindle and my router (and restarted it!).
- I shared my mobile internet and installed the latest firmware.
- Googling a lot about the problem. Suggestions from users don’t help and refer to common steps like checking your password or rebooting the router.
Nothing worked for me.
Solution
Here’s the exact solution that worked:
- Go to
All Settings→Wi-Fi & Bluetooth→Wi-Fi Networks. - Scroll down and select
Other... - Manually enter your network name (SSID) and password.
- Here’s an important tip: You can set the security type manually. If the connection fails, try changing it to match your network’s settings.
- In my case, it was
WPA2.
After that, my Kindle was successfully connected!
Thoughts
This behavior of the Kindle is ridiculous to me: even Chinese “smart” lamps that cost 4 dollars connect to wifi without any “password” issues. On the other hand, a company with unbelievable resources and income couldn’t fix that problem. I found many topics with the same problem from 2020.
Solving that problem took me at least four hours, and that’s not good for a product that costs almost 200 dollars (signature edition).
I hope that the post helps you fix the problem.
